Bamboo Flooring Direct offers a warranty for structural integrity of 25 years plus a 10 year finish and wear warranty. We warrant that the surface will not peel within the indicated time period as long as the bamboo floor is maintained and cared for in a proper manner. This warranty covers the above from the date of purchase. Our warranty only applies to bamboo being used in dry residential environments. Our warranty does not guarantee flooring installed above under-floor heating systems unless otherwise stated on the invoice. Strict procedures of quality control at the factory ensures that our bamboo is free of defects. However, as bamboo is a natural product, we cannot guarantee variations in colour. The flooring must still be inspected prior to installation, fully acclimatised, and handled and maintained as per our instructions, which must be requested by the buyer. Failure to observe the above invalidates the warranty. Damage caused by improper installation, handling or usage resulting in scratches, dents, reduction in finish sheen, or damage to surrounding areas is not covered by this warranty. Any damaged boards must be returned to Bamboo Flooring Direct before installation commences- under no circumstances will we replace boards after they have been installed. Inspection of the boards must be done at the acclimatisation stage. Our warranty does not cover damage or defect caused during transportation or by improper storage or handling after purchase. Bamboo Flooring Direct will decline responsibility for any damage caused to the floor as a result of installation, structural changes in, or non-levelling of, the sub-floor, exposure to sunlight and weather, extremes of temperature and humidity, natural ageing effects of the floor (i.e: fading or darkening, colour variation etc), seperation of boards due to expansion and contraction caused by the bamboo boards not being acclimatised in the proper manner, seasonal and temperature changes, or any form of abuse, neglect, damage by caustic cleaning substances or chemical spillage. Bamboo Flooring Direct strongly recommends felt protection pads to be fitted to the legs of all furniture i.e: tables, chairs etc that will be in contact with the bamboo flooring. It is the customer's responsibility to acclimatise the flooring correctly before it is laid.

Bamboo Flooring Direct recommends floor layers and floor laying companies but does not guarantee their workmanship. This is to be arranged between the customer and the floor laying company.

The decision to replace or refund remains at the sole discretion of Bamboo Floooring Direct. The warranty is not transferable.