Bamboo Flooring Direct offers a warranty for structural integrity of 25 years plus a 10 year finish and wear warranty. We warrant that the surface will not peel within the indicated time period. This warranty covers the above from the date of purchase.

Strict procedures of quality control at the factory ensures that our bamboo is free of defects. However, the flooring must be inspected prior to installation, fully acclimatised, and handled and maintained as per our instructions, which must be requested by the buyer. Failure to observe the above invalidates the warranty. Damage caused by improper installation, handling or usage resulting in scratches, dents, reduction in finish sheen, or damage to surrounding areas is not covered by this warranty.

Bamboo Flooring Direct will decline responsibility for any damage caused to the floor as a result of installation, structural changes in, or non-levelling of, the sub-floor, exposure to sunlight and weather, extremes of temperature and humidity, natural ageing effects of the floor (i.e: fading or darkening, colour variation etc) and seperation of boards due to expansion and contraction caused by seasonal and temperature changes. The decision to replace or refund remains at the sole discretion of Bamboo Flooring Direct.